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T-Power delivers advanced industrial and energy solutions designed to meet the diverse needs of modern industries. Combining reliability, innovation, and global compliance, we provide sustainable systems that optimize performance, ensure safety, and support long-term operational excellence. Trusted by businesses worldwide, T-Power is committed to powering growth with solutions that are efficient, durable, and future-ready.

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© Copyright T-power 2025 - All Rights Reserved.

Privacy Policy - T-Power

Effective Date: July 14, 2024

T-Power Pty Ltd ACN 651 645 948 (T-Power, we, or our) has implemented this privacy policy to provide information about how we collect, store, and use personal information and customer data.

This privacy policy applies to the information we collect through T-Power’s electric vehicle charging point open network (charging points), the T-Power App (T-Power App, T-Power Smart Charge App, T-Power ESS App, T-power BT App, CCS2 GBT Converter), and the T-Power Website (t-power.com.au) (website).

We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) (as amended from time to time) (Privacy Act) and the Australian National Privacy Principles set out in the Privacy Act (Privacy Principles).

If you have any inquiries about this privacy policy, you should contact us using the contact information provided in clause 10.

We may review and update this privacy policy from time to time. All personal information we hold will be governed by the latest privacy policy posted on our website.

1. What is “Personal Information” and “Customer Data”?

“Personal Information” means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether recorded in a material form or not.

Personal information collected may include (but is not limited to):

  • Name, mailing address, billing address, email address, and social media address (e.g., Facebook)
  • Contact details, including telephone numbers (landline, mobile, and fax)
  • Vehicle registration information
  • Payment details
  • Information about how an individual uses our T-Power network

“Customer Data” refers to customer information we collect that is not considered personal information because it does not reasonably identify an individual. Customer data collected may include:

  • Details of vehicles using our charging points
  • Charging capacity of vehicles using our charging points
  • Frequency of use and location information of vehicles using our charging points

2. When and Why We Collect Personal Information

We collect your personal information to manage our relationship with you and perform functions and activities related to our business, as further described in clauses 5 and 6.

We may collect your personal information when you:

  • Register an account to use our T-Power network, T-Power app, or website
  • Access or use our T-Power network, T-Power app, or website
  • Request information about us, our products, or our services
  • Request technical support or assistance
  • Provide feedback or make new service requests
  • Complete forms on our T-Power network, app, or website
  • Contact us by telephone, email, social media, mail, or in person

3. Information We Collect Through the T-Power Applications

Register & Login

When you register and log in to any of our T-Power apps, we may collect:

  • User Phone Number
  • Email Address
  • Name and Address
  • Payment Information
  • Username and Password

Usage Data

  • Location Data (for identifying nearby charging points)
  • App Usage Data (features accessed, actions taken)
  • Device Information (hardware, OS, version, identifiers)

Charging Data

  • Charging Point Usage (location, time, duration)
  • Vehicle Information (make, model, charging capacity)
  • Charging Activity (frequency, patterns, energy consumption)

Additional Information

  • Feedback and Support Requests
  • Form Submissions and Survey Responses

All collected data will be used in accordance with this Privacy Policy to enhance your experience, improve our services, and provide you with relevant information and support.

4. Information We Collect Through Our Website

Unless actively provided by users or as otherwise described herein, we do not collect any personal information from users of the website.

Clickstream Data

When you visit and browse our T-Power app or website, our T-Power app/website host may collect information for statistical, reporting, and maintenance purposes. The information collected may include:

  • The number of users visiting our T-Power website and the number of pages viewed;
  • The date, time, and duration of visits;
  • The IP address of your computer or other device;
  • The path taken to access our T-Power website.

We may use Google Analytics to help analyze how you use our website. Google Analytics generates statistical and other information about website use by means of cookies stored on users’ computers. The information generated is used to create reports about the use of the website. Google will store this information. We do not (and will not allow any third party to) use Google Analytics to track or collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifiable information from any source as part of our use of Google Analytics.

If you do not wish for your website visit data to be reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For more details on installing and uninstalling this add-on, please visit the Google Analytics opt-out page at: Google Analytics Opt-out.

Cookies

Cookies are small text files that a website transfers to a user’s hard drive for the purpose of storing information about a user’s identity, browser type, or website visiting patterns. Cookies may be “persistent” or “session” cookies. Persistent cookies will be stored on a user’s computer and will remain valid until their set expiry date, unless deleted by the user before the expiry date. Session cookies will expire at the end of the user’s session when the browser is closed.

When you visit our website, a cookie will be downloaded to your device upon first login. Our website uses session cookies but also uses Google Analytics persistent cookies.

You can adjust your internet browser to disable cookies or delete already stored cookies from your computer. However, if you choose to do so, we may not be able to provide you with all the services or functionality you require on the website.

5. How We Use Collected Personal Information

We use the personal information we collect to perform our business functions and activities, which may include the following:

Website

  • Communicating and Providing Information: Interacting with you and delivering the information, products, or services you request through the T-Power website or other means.
  • Marketing and Promotion: Promoting and marketing our products and services to you.
  • Service Arrangement: Coordinating with third parties to provide services.
  • Personalization: Tailoring and enhancing your experience on the T-Power website.
  • Customer Research: Gaining insights into customer needs to better understand your requirements and those of our broader customer base. (Note: Customer research follows our Data Anonymization and Aggregation policy.)
  • Service Improvement: Conducting research to enhance our services, develop new offerings, or update products available through the T-Power network or website. (Note: Analysis for these purposes follows our Data Anonymization and Aggregation policy.)
  • Partner Research: Performing research, marketing, and analysis on behalf of our business partners (e.g., electric vehicle original equipment manufacturers and auto clubs). (Note: These activities follow our Data Anonymization and Aggregation policy.)
  • Performance Monitoring: Monitoring and improving the performance of our T-Power website.
  • Technical Analysis: Diagnosing and resolving technical issues.
  • Security: Preventing and addressing fraud, intellectual property infringement, or technical security issues.
  • Legitimate Business Purposes: Pursuing other legitimate purposes where necessary to protect our business, customers, or third parties.
  • Data Anonymization and Aggregation: Where legally permissible and subject to your consent where required, we may anonymize or aggregate your personal information to ensure it cannot be used to identify you. Such data may be utilized for statistical, trend, or actuarial analysis, customizing services, and conducting risk or cost assessments. (Customer and partner research will follow this clause and will not use personal information.)

App (T-Power Drive App, T-Power Smart Charge App, T-Power ESS App)

  • Communicating and Providing Information: Interacting with you and delivering the information, products, or services you request through the T-Power app.
  • Account Management: Managing and administering your account, including billing for your subscription or responding to any inquiries.
  • Service Arrangement: Coordinating with third parties to provide services.
  • Personalization: Tailoring and enhancing your experience on the T-Power app.
  • Customer Research: Gaining insights into customer needs to better understand your requirements and those of our broader customer base. (Note: Customer research follows our Data Anonymization and Aggregation policy.)
  • Service Improvement: Conducting research to enhance our services, develop new offerings, or update products available through the T-Power app. (Note: Analysis for these purposes follows our Data Anonymization and Aggregation policy.)
  • Partner Research: Performing research, marketing, and analysis on behalf of our business partners (e.g., electric vehicle OEMs and auto clubs). (Note: These activities follow our Data Anonymization and Aggregation policy.)
  • Performance Monitoring: Monitoring and improving the performance of our T-Power app.
  • Technical Analysis: Diagnosing and resolving technical issues.
  • Security: Preventing and addressing fraud, intellectual property infringement, or technical security issues.
  • Legitimate Business Purposes: Pursuing other legitimate purposes where necessary to protect our business, customers, or third parties.
  • Data Anonymization and Aggregation: Where legally permissible and subject to your consent, we may anonymize or aggregate your personal information for analysis or risk assessment. (Customer and partner research will not use personal information.)

Retention Period for Personal Data

  • Account Information: Retained for as long as your account remains active and for a reasonable period thereafter in case of reactivation.
  • Transaction Data: Retained as required by law for accounting and tax purposes.
  • Technical Data: Used to maintain system security and performance.
  • Marketing Data: Deleted promptly when you opt out of marketing communications or after a reasonable period.

Upon request for deletion of personal data, we will immediately delete all personal data except for transaction data required for financial and tax obligations. Certain data may be retained longer as required by law or for legitimate business purposes.

Important Notice Regarding Personal Data

We do not sell your personal data or the personal data of your end users. We also do not permit any third party to use your data for their own marketing purposes, unless you explicitly consent (e.g., requesting us to share information with a sponsor at a conference).

However, sharing personal data may be necessary to provide you with services (e.g., routing a call or sending an email), to enable our suppliers to assist us, or for other reasons described in this Privacy Policy.

6. Disclosure of Personal Information

We may use your Personal Information to provide you with marketing material about us, our services, or products that we think may be of interest to you. We do not disclose any personally identifiable information of our users to advertisers.

You may opt-out of receiving marketing information from us at any time by:

  • clicking on the “Unsubscribe” link included in any marketing email you receive from us; or
  • contacting us as specified in clause 10.

Unless otherwise specified in this Privacy Policy, we or our Website/T-Power App host will not disclose any of your Personal Information to any other organization unless the disclosure is required by law or is otherwise permitted by the Privacy Principles.

7. Data Security

We are committed to taking all reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure.

We protect our paper and electronic records through physical and electronic security measures, including firewalls, encryption, and access control measures.

While we will take all reasonable steps to protect your personal information, we cannot guarantee the security of any information transmission and you agree that we will not be held responsible for any breach of security.

8. Access, Correction, and Deletion of Your Personal Information

Access

You have the right to request access to the personal information we hold about you. You can contact us at any time using the contact details provided in clause 10 to request access. We will respond to your request within a reasonable timeframe and provide you with access unless there is a lawful reason for withholding access, such as when granting access would unreasonably impact the privacy of others or in other specific circumstances. If we refuse your access request, we will provide you with reasons for the refusal.

Correction

Under privacy laws, we take reasonable steps to ensure that any personal information we hold is accurate, complete, up-to-date, and relevant. If you believe that any personal information we hold about you is inaccurate, incomplete, or unauthorized, please contact us using the contact details provided in clause 10, and we will promptly take reasonable steps to correct the information.

Account Deletion (see clause 13)

If you wish to delete your account and associated personal information from our systems, please contact us using the contact details provided in clause 10. We will process your request within a reasonable timeframe, subject to any legal obligations or legitimate interests that may require us to retain certain information.

Deletion

You may also request the deletion of your personal information held by us. Please contact us using the contact details provided in clause 10 to request deletion. We will review your request and, subject to our legal obligations and legitimate business interests, take reasonable steps to delete your personal information from our records.

Privacy Contact

For any questions regarding access, correction, or deletion of your personal information, please contact our Privacy Issues Contact at support@t-power.com.au.

9. Complaints

If you believe that we have breached the Privacy Act or this Privacy Policy, you may lodge a complaint with us using the contact details provided in clause 10. We will investigate your complaint under the Privacy Act and respond within a reasonable time.

10. Contact Details

If you have any questions about this Privacy Policy or wish to make a request for access, correction, or complaint, please contact us using the following methods:

  • Email: support@t-power.com.au
  • Postal Address: Factory 1 / 7 Technology Cct, Hallam, VIC 3803, Australia
  • Phone: (+61) 03 8566 7671

We may update this Privacy Policy from time to time, with all updates published on our website.

11. Mailchimp Privacy

T-Power uses Mailchimp to provide electronic newsletters to subscribers. In distributing newsletters, Mailchimp will collect personal information from you, including: